Complaint policy

Complainant protection and confidentiality

To protect the rights of complainant or informantacting honestly, will keep confidential the name, address or any information that can be used to identify the complaint or informant. Access to such information will only be available to the persons responsible for the complaint investigation.

It is the duty of the persons receiving complaint-related information through the performing of their duties to keep the information, nature of complaint, and documentary evidences given by the complainant and informant confidential. Disclosure of such information to unauthorized persons not related to the case is prohibited, unless it is required by law.

Complaint procedures
Upon receiving a complaint will immediately consider the complaint and notify relevant unitto investigate the facts of the complaint and provide appropriate measures to rectify the matter. will occasionally monitor the investigation progress. The relevant unit will inform the outcome of their investigation to the complainant, free of charge, within a reasonable period.

Complaint channels
Complainants must provide details of the complaint together with their name, address and contact phone number via four channels as follows:

Channel 1Send a letter of complaint to the address indicated in our Contact Us page.
Channel 2 Send an e-mail to E-mail address:
Channel 3   Filling in the relevant complaint information in the Help page on our website.
Channel 4 Contact us via Line@ ID:@hitek

External dispute resolution mechanisms
If any customer is not satisfied with the dispute resolution process provided by the entrepreneur, they can use an external channel for dispute resolution by contacting:

Department of Business Development
563 Nonthaburi 1 Rd., Bangkrasor Sub-district, Muang District, Nonthaburi 11000.
Tel. 0-2547-5960      Fax. 0-2547-5973 (e-Commerce Division)